Technical Services Advisor

This is a fantastic opportunity to join our team and work as part of a growing business that is prepared to invest in your future.

Job Title:

Technical Services Advisor

Reporting To:

Technical Services Manager

Salary:

Location:

Starting salary commensurate with experience and qualifications

St Helens

Purpose:

We have an exciting opportunity for an ambitious and energetic Technical Services Advisor to join our busy Technical team! Working alongside our Technical Services Manager you will support and provide a first-class customer service to our internal and external customer.

This role is diverse covering all areas of issuing project quotations, specifications, drawings, and calculations for our external wall insulation and render systems to our customers.


Key Responsibilities:

  • Create and issue project quotations, specifications, AutoCAD drawings, U-value and interstitial condensation calculations to customers and clients according to policy.
  • Advise customers on technical specification and pricing enquiries, through in-depth knowledge of our external wall insulation and render systems
  • Provide NBS technical specifications and system quotations for K System products
  • Manage incoming technical and pricing queries in a timely manner and ensure the customer is well informed about their query progression delivering query resolution when required
  • Support projects with creating AutoCAD details as well as assisting the K Systems technical team with the maintenance of a standard AutoCAD detail portfolio
  • Develop and maintain solid relationships with customers to facilitate business and customer needs
  • Technically support the K Systems Area Sales Managers to deliver industry leading customer service
  • Work with Site Team to support additional detailing as required for specific projects
  • Embrace company led changes and continuous improvements
  • Ensure good relations and communications with all members of the team, providing excellent customer care in an efficient manner
  • Develop and maintain solid relationships across all departments
  • Maintain up-to-date knowledge of relevant construction and product legislation
  • Maintain up-to-date knowledge of all legislative requirements in particular Building Regulations, BBA Approvals and British Standards in the UK.
  • Continue to develop a clear understanding of future market trends, industry and competitor developments.
  • Keep up to date with new and relevant software updates.
  • Continually demonstrate commitment to the company values, adhering to all policies and procedures in order to obtain maximum customer satisfaction
  • Ensure compliance with company policies and the Quality and Health & Safety management system


Kilwaughter Minerals Limited


Person Specification February 2022

Job Title: Technical Services Advisor

Criteria

Essential

Desirable

Education

  • Qualification within a building, architectural or engineering related discipline
  • HNC / HND / Degree in Architecture/ Building Physics or Engineering

Experience

  • Experience in Auto CAD 2D
  • Experience using JPA/Build desk software for U-value calculations
  • Knowledge of Microsoft Word / Excel
  • Experience in reading and understanding architectural/construction drawings
  • Knowledge and understanding of NBS specifications
  • General knowledge of Building Construction – ie various construction types & practices
  • Good understanding of general construction practice
  • Awareness of relevant construction and product related regulations, planning, building control and NHBC
  • Knowledge of BIM
  • Commercial/ Estimating experience
  • Experience in 3D drawing software

Skills and Competences

Enthusiasm for working autonomously and proactively

Excellent communication, analytical and problem solving skills

Strong ability to persuade & influence

Proactive & innovative approach to problem solving

Using own initiative and judgement to make decisions

Accuracy, ability to plan, organise and work to deadlines

Customer focus & results driven

Circumstances

  • Able to work flexible hours as required and to travel as required to ensure business needs are met
  • Able to work away from home if required


Personality Fit:

  • Ambitious, & passionate about our brand, our reputation and our customers
  • An ambassador for our company values and someone who leads by example
  • Self-motivated, positive, energetic and confident individual to loves to develop and grow relationships
  • Results driven who continually strives to exceed targets and win projects
  • Enthusiastic, passionate and knowledgeable about all things K Systems and Kilwaughter

Interested in working for Kilwaughter Minerals? Get in touch.

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